Important Notice: Baltimore Life’s utmost concern is the safety of our customers, their families, and our colleagues. While our workforce is working remotely, we remain open for business. If you have questions about your policy, please feel free to contact your agent directly or our Policyholder Relations department at (800) 628-5433. Read a message from our President and CEO.
Online Bill Payment Example

Pay a Premium Payment

You can make a one-time payment or schedule recurring payments from your checking or savings account, debit or credit card.

Baltimore Life has entrusted a third-party organization, Wells Fargo E-Bill Express, to process your transaction.

By clicking on the link below, you will be redirected to a secure website for payment processing. Click here to schedule your payment.

You may also make a payment using the automated phone system by calling (888) 928-1706.

Note: Currently, we are unable to accept loan payments through the E-Bill Express system.

Frequently Asked Questions

Can I use a credit or debit card to pay my premiums?

Yes.

Can I make a partial payment?

We can only accept payments for the total amount due indicated on your bill. Can I make loan payments? Loan payments cannot be made online at this time. Please contact the Policyholder Relations at (800) 628-5433 for loan payment options.

Can I cancel my payment?

Payments can be cancelled up to 24 hours before the date.

When will my payment post to my policy?

Online payments are posted to your policy balance the next business day for ACH transactions. Credit card transactions are posted the same day.

Money is available in my bank account. Why won’t the payment go through?

The most common reasons include
  • The billing address provided does not match your financial institution’s records.
  • The security code entered does not match your card provider’s information.

Can I make my reinstatement payment on this website?

To request an application for reinstatement, please contact our Policyholder Relations at (800) 628-5433.

Can I update my address on this site?

No, please contact the Policyholder Relations at (800) 628-5433 to make any updates to your contact information.

Do I need any special hardware or software to sign up for this E-Bill Express payment service?

No, neither special hardware nor software is required to use this service. You will only need web access and an Internet browser.

Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.

After enrolling, when can I start paying my bills?

After you complete and submit the enrollment form and respond to the activation email, we will start your service immediately. Then, you can access the service to pay a current bill or view past bills. You should begin receiving an E-Bill notification within a month or so, depending upon the billing cycle.

What if I forget my password?

The initial screen allows you to have your password sent to the email address used when you enrolled.

How am I billed for this service?

There is no cost for enrolling in and using this payment site. See the service Terms and Conditions for complete details.

How do I cancel this payment service?

To cancel, log in and click “Un-enroll.” Or you may contact our Policyholder Relations team at (800) 628-5433 for assistance.

Where can I find my account number?

You can find your account number on a recent paper bill.

If an account is in a name other than my own, can I still sign up for E-Bill payment service?

Yes. However, please be sure to use the correct account number as it appears on the monthly paper bill.

Note: You will not have access to any of the policyholder’s information.

Will I receive a reminder that I have an E-Bill ready for viewing and paying?

You will receive an email notification reminding you that your E-Bill is ready for payment.

How long does it take to receive a new E-Bill?

Once you enroll, your most recent bill is available immediately.

Will I still receive a paper copy of the bill through the U.S. mail?

Once you enroll, you may continue to receive a paper bill.

Can I store or view paid E-Bills?

You can view paid E-Bills by looking at "Search and Pay my Bills." E-Bills will be available for a period of time, typically six (6) to 12 months. You can always use your browser's print function to print the bill if you want to keep long-term paper records of the bill.

When is the money for the payment drawn from my bank account?

The funds for the payment are withdrawn from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

How far in advance of the due date should I schedule my payments?

We suggest you schedule your payment for at least three (3) business days before the actual payment due date.

The amount for an E-Bill seems incorrect. What should I do?

If you have questions about an E-Bill, please contact our Policyholder Relations team at (800) 628-5433 for additional information.

My E-Bill is late. What should I do?

If your normal E-Bill billing cycle has passed and you still have not received your E-Bill, contact Policyholder Relations at (800) 628-5433 for additional information. Depending on billing cycles, the exact day you receive your bill each month may vary.

How can I confirm that a payment has been made?

After the payment date, check the status of the payment by looking in "Payment Status.” If the status reflects “Paid,” then the payment has been sent. In addition, you can check to see if the funds have been withdrawn from your bank account; or contact us by calling Policyholder Relations at (800) 628-5433 ask if we received and credited the payment.

What do I do if the payment AMOUNT is incorrect?

If the payment amount is incorrect, please contact our Policyholder Relations team at (800) 628-5433.

What do I do if the payment DATE is incorrect?

If the payment date is incorrect, please contact our Policyholder Relations team at (800) 628-5433.
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