Home Office

The way we see it at Baltimore Life, you're choosing us for rewarding career opportunities as much as we're choosing you. So, allow us to gain your confidence.

Baltimore Life was founded in 1882. With an emphasis on building and preserving high quality assets, the company has kept its commitments to policyholders throughout the years.

But just because we've been around for years doesn't mean we are standing still. We are always seeking innovative people.

Baltimore Life is proud to be an equal opportunity employer. And, as members of the Baltimore Life team, our employees enjoy a competitive salary and comprehensive benefits package.

We currently have the following position(s) open for employment at our home office location in Owings Mills, Maryland.

• Senior Customer Service Specialist
• Customer Service Representative I
• Dining Services Line Cook/Prep-Cafeteria

Interested candidates should mail or fax resume, including salary requirements, to:

You may also submit your resume electronically by selecting the 'contact us' option above.

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Senior Customer Service Specialist
We are currently seeking an energetic, self-starter, to fill a position in our Customer Services Department. The qualified candidate will be required to answer customer inquiries on the Automatic Call Distribution (ACD) system. Process customer service transactions for traditional, annuity or interest sensitive products via appropriate systems (i.e., ID3, Convey, Tracker and App Retrieval) as required. Communicate verbally or in writing with field personnel, independent agents and policyholders and all levels of Home Office personnel concerning routine and non-routine customer service requests, questions and problems. Take ownership of problems until resolved; communicate action steps to agents or policyholders. Coordinate work that results from phone calls to customer service team, as needed, and based on workload. Monitor and assume responsibility for replies to Internet e-mail through Baltimore Life’s Web site. Assist with maintaining the ACD abandonment rate within established standards. Participate in product and process training as needed.

College degree or equivalent experience with attainment of FLMI, ACS and PCS designations. Five years directly-related customer service or sales experience with Baltimore Life, or in the Financial Services or Life Insurance industry. Demonstrated excellent communication skills and positive customer orientation. Strong computer and math skills are required. Working knowledge of Baltimore Life products. Demonstrated excellent organizational and interpersonal skills. Proven ability to work independently without constant supervision, showing initiative and creativity in problem solving. Ability to read and speak both English and Spanish is highly desirable.

Customer Service Representative I
An immediate need exists for an energetic, self-starter to join the Customer Service Team. The qualified candidate will process customer service transactions for traditional or interest-sensitive products via appropriate systems; including dividend withdrawals, PIN maintenance changes, beneficiary and ownership changes, general inquiry policy information request, billing changes, Social Security number and address changes. In addition, process financial transaction of up to $10,000 and assist with projects and other duties as assigned. Communicate verbally or in writing with field personnel, independent agents, policyholders and all levels of Home Office personnel concerning routine and non-routine quality customer service requests, questions and problems. Handle additional billing and collection-related duties as assigned.

Applicants should have a high school diploma and successfully complete (passing grade) the LOMA Customer Service exam within one year of hire. One plus years of experience in a customer service or sales experience in the Financial Services or Life Insurance industry is required. Demonstrated strong interpersonal and communication skills, as well as excellent Customer service skills and an overall service orientation is a must. Demonstrated strong telephone and mathematical skills, as well as experience with spreadsheet and word processing software (i.e., Excel and Word). Ability to read and speak both English and Spanish is highly desirable.

Dining Services Line Cook/Prep-Cafeteria
An individual is needed as Line Cook/Prep in an Owings Mills corporate dining facility. The qualified candidate will have the ability to provide support for daily breakfast and lunch, serving as Line Cook and Prep person. In addition, this person will assist with set up of breakfast and lunch as well as receiving and storage of deliveries. Assist with catering food preparation, set up, event service and breakdown, as well as back up for Cashier as needed. Maintain dining and service areas throughout the day and perform other duties as assigned by the Manager. Hours: 6:00 a.m. - 2:30 p.m., Monday through Friday. Four plus years experience in cafeteria or food service environment where handling customer orders, operating a cash register and maintaining the facility were required. Self-motivated, reliable individual with excellent sanitation, food quality and customer service skills required.