Home Office

The way we see it at Baltimore Life, you're choosing us for rewarding career opportunities as much as we're choosing you. So, allow us to gain your confidence.

Baltimore Life was founded in 1882. With an emphasis on building and preserving high quality assets, the company has kept its commitments to policyholders throughout the years.

But just because we've been around for years doesn't mean we are standing still. We are always seeking innovative people.

Baltimore Life is proud to be an equal opportunity employer. And, as members of the Baltimore Life team, our employees enjoy a competitive salary and comprehensive benefits package.

We currently have the following position(s) open for employment at our home office location in Owings Mills, Maryland.

• Senior Customer Service Specialist

Interested candidates should mail or fax resume, including salary requirements, to:

We are currently seeking an energetic self-starter to fill a position in our Customer Services Department. The successful candidate will perform a variety of customer service duties, including:

• Answering customer inquiries on the Automatic Call Distribution (ACD) system
• Processing customer service transactions for traditional, annuity or interest sensitive products using appropriate systems, including ID3, Convey, Tracker and App Retrieval
• Communicating verbally or in writing with field personnel, independent agents and policyholders and all levels of Home Office personnel concerning routine and non-routine customer service requests, questions and problems
• Assuming ownership of problems until resolved and communicating action steps to agents and policyholders
• Coordinating work that results from phone calls to customer service team, as needed, based on workload
• Monitoring and assuming responsibility for replies to Internet e-mail through Baltimore Life’s Web site
• Assisting with maintenance of the ACD abandonment rate within established standards
• Participating in product and process training as needed
  

• College degree or equivalent experience with the ability to attain FLMI, ACS and PCS designations after hire. Life Insurance license is highly desirable.
• Five years directly related customer service or sales experience with Baltimore Life or in the financial services or life insurance industry
• Demonstrated excellent communication skills and positive customer orientation
• Strong computer and math skills
• Working knowledge of Baltimore Life products
• Demonstrated excellent organizational and interpersonal skills
• Proven ability to work independently without constant supervision while showing initiative and creativity in problem solving
• Ability to read and speak both English and Spanish highly desirable